Frequently Asked Questions (FAQ)
Welcome to the BysageCraft Help Center. We’ve compiled answers to the most common questions about our trendy toys, policies, and services.
1. Orders & Cancellation
| Question | Answer |
| How quickly are orders processed? | All orders are processed and prepared for shipping within 1–3 business days. Orders are not shipped on weekends or holidays. |
| Can I change or cancel my order? | Because we process orders quickly, you must contact us immediately. We can only guarantee cancellations or changes if you notify us within 12 hours of placing your order. Once the order has shipped, you must follow the standard return process. |
2. Shipping, Tracking, and Taxes
| Question | Answer |
| Where does BysageCraft ship? | We currently only ship within the United States. Shipping rates and estimated delivery times are calculated at checkout. |
| How will I know my order has shipped? | You will receive a Shipment Confirmation email once your order leaves our warehouse. This email includes your tracking number(s), which typically activates within 24–48 hours. |
| Does BysageCraft charge sales tax (VAT)? | No. BysageCraft does not collect local sales tax or VAT (Value Added Tax) at checkout. The customer is responsible for self-declaring and remitting any applicable local taxes as required by their local laws. |
3. Products & Collectibles
| Question | Answer |
| Are your collectible toys authentic? | Yes, absolutely. We guarantee that all products sold by BysageCraft are 100% authentic and sourced directly from reputable designers and authorized distributors. |
| What if I receive a damaged or incorrect item? | Please inspect your order upon reception. If the item is defective, damaged by the carrier, or incorrect, contact us immediately at sagecraftshop@outlook.com so we can evaluate the issue and make it right. |
4. Returns & Refunds
| Question | Answer |
| What is your return window? | We offer a 30-day return policy starting from the day you receive your item. The item must be unused, sealed, and in its original packaging to be eligible. |
| Who pays for return shipping? |
Our Error (Defect/Wrong Item): BysageCraft covers the return shipping cost and provides a prepaid label. Customer Preference (Change of Mind): The customer is responsible for paying the return shipping costs. Original shipping fees are non-refundable. |
| How long does it take to get my refund? |
Once we receive your returned item, the refund process timeline is as follows: * Inspection: We require 3 to 5 business days to inspect the item(s) for eligibility. * Notification: We will notify you of the approval or rejection of the refund. * Bank Posting: If approved, the refund is sent to your original payment method. Please allow an additional 5–10 business days for your bank or credit card company to process and post the funds. |
5. Payment Methods
| Question | Answer |
| What payment methods do you accept? | We currently accept payments exclusively through PayPal. You can pay using your PayPal balance or securely process major credit/debit cards (Visa, MasterCard, Amex) via the PayPal Guest Checkout option, even without a PayPal account. |
6. Contact Us
| Question | Answer |
| I have a question not listed here. How can I reach you? |
We are happy to help! Please reach out to our customer service team directly. Email: sagecraftshop@outlook.com |