FAQs
Q: Do you ship internationally?
A: Yes! We ship to customers worldwide. Enjoy FREE shipping on orders over $100. Orders below $100 are charged a flat shipping fee of $9.99. Shipping rates and available destinations are shown at checkout.
Q: When will my order arrive?
A: Orders are typically processed within 1–3 business days. Delivery time depends on your destination and shipping method. Once your order ships, you'll receive a confirmation email with tracking information.
Q: How can I track my order?
A: Once your order has been shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to become active.
Q: Can I change or cancel my order?
A: Yes. Please contact us as soon as possible at info@bysagecraft.com. We can only modify or cancel orders before they have been processed for shipment.
Q: What if my order arrives damaged or incorrect?
A: Please email us at info@bysagecraft.com with your order number and photos of the issue. We'll review your request and provide a replacement or another suitable solution as quickly as possible.
Q: Are your DIY kits suitable for beginners?
A: Yes. Many of our kits are beginner-friendly and include detailed instructions. Some advanced models may require more time and patience, and the recommended skill level is listed on each product page.
Q: Do I need any extra tools to assemble the kit?
A: Most kits include the essential parts needed for assembly. Some models may require common household tools such as tweezers, small scissors, or glue. Any additional requirements will be clearly listed on the product page.
Q: Are batteries included?
A: Due to international shipping regulations, batteries are usually not included with kits that feature LED lighting. Please check the product description for the required battery type before assembly.
Q: What age are these kits recommended for?
A: Most of our DIY kits are recommended for ages 14+. Younger builders may enjoy them with adult supervision, depending on the complexity of the model.
Q: What if a piece is missing?
A: If you discover a missing or damaged part, simply contact us with your order number and photos if possible. We'll do our best to help you obtain the replacement parts you need.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and other secure payment methods available at checkout.
Q: What is your return policy?
A: If you need to return an item, please review our Refund & Returns Policy for eligibility and instructions, or contact our support team for assistance.
Q: How can I contact BysageCraft?
A: Our customer support team is always happy to help. Email us at info@bysagecraft.com, and we'll respond as soon as possible. Please include your order number if your inquiry is about an existing purchase.